Data Deletion

Email privacy@aqirox.com from the address on the account, with the subject “Delete my data”. Include your business name so we can locate the account.

We verify that you control the account before deleting anything, then confirm in writing once it is done. Deletion completes within 30 days of a verified request, and cannot be undone.

• Your account, profile, and team member records.
• All customer records and contact details stored in your workspace.
• All message content synced from WhatsApp, Instagram, Gmail, and Outlook.
• All derived intelligence — profiles, predictions, commitments, revenue signals, competitor mentions, briefs, and reports.
• All stored credentials, including OAuth tokens and any third-party API keys.
• Analytics and activity history tied to your business.

We retain a minimal record of invoices and payments where tax and accounting law requires it. These contain billing details only — no conversation content, no customer records, no derived intelligence.

Aggregated, anonymised statistics that cannot identify your business or any individual may be retained. These cannot be reversed to recover deleted data.

Encrypted backups are rotated on a rolling schedule and purge deleted data within 30 days of the deletion request.

If you want to stop KROVA reading a channel without closing your account, disconnect it from Settings → Connected Channels, or email us naming the channel. Collection from that channel stops immediately.

Disconnecting WhatsApp does not affect your WhatsApp Business Account itself, your phone number, or your relationship with Meta. Your number and message templates remain yours.

If you are not a KROVA account holder but exchanged messages with a business that uses KROVA, that business controls your data and we process it only on their instruction. Contact them directly to have it removed.

You can also write to privacy@aqirox.com and we will forward your request to the relevant business and confirm once it has been actioned.